Shipping & Returns

Damages & Returns We will always do our very best to ensure your goods get to you in excellent condition but occasionally we do suffer the odd item getting damaged in transit. If this happens please let us know as soon as possible by e-mail including your name, address and when you placed the order plus any order confirmations if available (the more information you supply the easier and quicker we can find your order). If your order was sent via Royal Mail or carrier we will claim for this damage and they will probably want to collect the damaged goods from you so please do not return these to us or dispose of them. We will happily replace any damages or refund you. If an item is faulty we may need this returning for us to look at or return to a supplier. We will cover any postage costs incurred by you should this be the case. Under the UK Distance Selling Regulations 2000 you have the right to change your mind and return any unwanted goods within 7 days (although we allow 14 days) for a full refund to the value of the goods but we cannot reimburse you for the postage costs for non damaged or non faulty items. You will need to return the goods in the original packaging enclosing a copy of your order confirmation and a note of what action you would like us to take in order to enable us to issue a refund, credit note or send different product as a replacement. Please note we cannot accept responsibility for loss or damage to goods being returned to us and you should ensure returns are packed securely and you retain proof of posting until you have a refund or replacement and the matter is closed.